How Do I Request a Quote?
Send clear scans, photos, or digital copies of your documents via WeChat or email. Let us know the source and target languages, the intended use, and your deadline. Please also include any translation or formatting requirements from the receiving institution.
We assess the document length, language pair, and subject matter, then usually provide a detailed quote and estimated turnaround time within 1–2 hours. You are also welcome to call us to discuss your requirements.
Can You Meet My Deadline?
Please let us know your deadline when requesting a quote. Standard certificates can usually be translated the same day, while most business documents take 1–3 business days. For longer or more complex projects, we agree on a delivery schedule with you in advance.
We confirm the delivery time in your quote. If you need your translation urgently, contact us to check the availability of our express service.
Who Translates and Reviews My Documents?
All translators must pass a translation test before joining our network. We assign your project to translators with relevant language skills and subject expertise.
Each translation goes through professional review and final proofreading. Reviewers check accuracy, terminology, and formatting before the final delivery check. If the receiving institution requires specific wording or formatting, please send those instructions with your documents.
Do You Offer Certified Translations?
Yes. We provide certified translations bearing our company seal for notarization, visa applications, verification of overseas qualifications, and court filings.
Before ordering, please confirm the receiving institution's formatting and certification requirements and share them with us. Certification by our company is separate from notarization, and acceptance depends on the receiving institution's requirements.
How Do You Keep My Documents Confidential?
All translators sign a non-disclosure agreement (NDA). We transfer project files through encrypted channels and archive or delete them according to your instructions once the project is complete.
We do not share your files with anyone outside the project team without your permission or use them for any other purpose. Please let us know if your organization has specific confidentiality requirements.
Which Languages Do You Translate?
We translate into and out of Chinese, as well as between other languages. Our network covers more than 80 languages, including English, Japanese, Korean, French, German, Russian, Spanish, Vietnamese, Thai, Indonesian, Arabic, Khmer, Burmese, and Lao.
We also work with less commonly requested languages, such as Estonian and Azerbaijani. Tell us your source and target languages and the type of document you need translated so we can confirm availability.
What If I Find an Error After Delivery?
Please send us the relevant passage and describe the issue. Within the agreed revision period, we correct translation errors, inconsistent terminology, and formatting issues at no additional charge. We follow up until you confirm that the issue has been resolved.
Can You Issue an Invoice for Expense Reimbursement?
Yes. As a registered translation company, we can issue either a general or a special Chinese VAT invoice (fapiao).
Please tell us which type you need and provide your billing details when placing your order. If you are claiming reimbursement through your employer, check its invoice requirements first.